Refund policy

We want you to be happy with your Outfit On Tour order. Because each T-shirt is made after you order it, we do not accept returns or exchanges for change of mind, incorrect size selection, or unwanted color selection.

Please review the product details and size guide carefully before ordering.

Damaged, Defective, or Incorrect Orders

Damaged
Defective
Misprinted
Different from what you ordered

Requests must be submitted within 30 days of delivery.

Email support@outfitontour.com and include:

Your order number
A description of the problem
Clear photos showing the item and issue

After reviewing the request, we may offer a replacement or refund, depending on the circumstances.

You generally do not need to return a damaged or defective product unless we provide specific return instructions. Printify also handles qualifying manufacturing problems through a reprint or refund process and normally requires photographic evidence.

Size and Fit

We do not offer refunds or exchanges when the size ordered does not fit as expected.

Our T-shirts have a unisex fit. Please check the size guide on the product page before placing your order.

Order Changes and Cancellations

Because orders may enter production quickly, we cannot guarantee changes or cancellations after an order has been submitted.

Refunds

Approved refunds are returned to the original payment method. Shopify processes refunds using the same payment method and currency used for the purchase.

The time it takes for a refund to appear may depend on your bank or payment provider.

Lost or Delayed Packages

A shipping delay does not automatically qualify an order for a refund.

If tracking shows that your order may be lost or has not updated for an extended period, contact support@outfitontour.com so we can review the shipment.